Shipping and handling charges are based on weight, dimensions, shipping destination and shipping method. To determine your shipping costs, please add the item(s) to your shopping cart and proceed to the checkout page and enter your complete address to view all our shipping options. We offer great courier and freight rates to destinations across Canada.
Delivery Time
We will do our best to ship orders in a timely fashion. A tracking number will be provided to you at the time of shipping. We process all orders during regular business hours, (M_F 9:00 a.m. to 5:00 p.m. EST) The number of delivery days does not include the day of the order, holidays or weekends. Estimated Delivery Times within Canada are 5 to 10 days. Please note that some items need to be ordered from the manufacturer which may cause additional delays.
Freight Shipments
Items that are too large or heavy to qualify for standard shipping rates will be placed on a wooden pallet and during check out LTL carriers will be your only choice for shipping. If no loading dock or fork lift is available, the courier is only responsible for delivering to the end of the driveway or by the curb. Additional delivery services include but are not limited to: tailgate delivery, inside delivery, date specific delivery, appt delivery, etc. If you need a certain type of delivery as noted, please email us for a custom freight quote. All freight shipments are sent signature required. If the adult is not at the location at the time of the delivery, the product will be taken by the carrier which may result in additional delivery fees for your shipment to be redelivered.
Multiple Package Shipments
We only ship complete orders, if an item is backordered, you will be contacted to verify order is to be shipped as we do not accept backorders.
Delivery Address Accuracy
For shipping purposes we require a complete street address with postal code to insure that you get prompt delivery. We are not responsible for shipments that are delayed, lost, or misdirected due to an inaccurate address being provided. Shopstainless.ca will not be responsible if additional shipping charges are accrued because of incorrect or incomplete addresses. If a problem with a shipping address is discovered, we will attempt to contact you and correct the problem however, it is ultimately your responsibility to provide us with accurate information.
Delivery Restrictions
Shopstainless.ca will deliver to the address provided by the customer only. Shopstainless.ca does not offer in-home delivery. It is the customer’s responsibility to bring large items into their building or home, this includes stainless tables, sinks and other heavy items.